GW Cabs and Limousines Dispatch Services maintain a full staff of dispatchers 24 hours per day, 7 days per week. Each shift is led by the Shift Dispatch Supervisor. This individual directs their team in the various aspects of the shift. Their primary responsibility is to ensure that the correct vehicle is on location 15 minutes prior to the expected time of pick up. Our Dispatch Center also controls the arrival of all chauffeurs and coach drivers, 45 minutes prior to their first pickup. Our Dispatch Center is also mandated to be in constant communication with our chauffeurs and coach drivers via cellular phones. Chauffeurs report any delays, immediately, so that alternative actions can be initiated, if necessary. At each day’s end, all arrival and departure times are analyzed to confirm compliance to our customer’s needs.

In working with our corporate and academic partners, we implement the same type of procedures with a few exceptions.